Getting Help Online

We can't always meet our instructor and others in-person. To help speed up the process of receiving helpful feedback online be sure to provide the following information in your initial communication:

• A description of what you need assistance with
• Screenshots or a video screencast visually showcasing your issue (video is probably the most helpful)
• Mac or PC (assistance is often platform specific)
• The program(s) you are using
• Browser being used (if applicable)
• Give a summary of what you have already tried to fix the issue

How to create a video screencast

How to take a screenshot

Please note that video would be more helpful if you are trying to get remote help. If you can't get the video screencast to work take a look at the following website for instructions on how to take a screenshot: https://www.take-a-screenshot.org/